I am having problems with my hp pavilion laptop. Thank you for bringing this issue to the HP Forums. To an extent, the steps also troubleshoot the connection between the computer and the network. There is a communication issue between this computer and the wireless network.Īfter these simple tests are completed, please try the troubleshooting steps in this HP document: Troubleshooting Wireless Network and Internetįollowing these steps will address the computer's inability to connect to a wireless network. The computer is simply unable to connect to a (wireless) network. It will prove one of the following issues: These tests are meant to narrow down the source of error. For more information on this, please review this Microsoft Technet document: Test Network Connection with Ping Please be absolutely certain that the password is correct.Ĥ. You stated you get a message stating the password is incorrect. Try connecting the computer to a different wireless network.ģ.
Try connecting this computer to a network using an Ethernet cable.Ģ. First, please try the following tests and provide the results:ġ. I apologize for the long wait, but I will do my best to assist you. I understand your new computer is unable to connect to a wireless network.
